Are you a Guest with questions about your activities?

By staying with an Xplorie participating property you have exclusive access to a wide selection of activities, easily bookable online through your personal booking page.

Please reach out with any questions you may have about booking your activities. We look forward to connecting with you!

Quick Tips

Explore these common questions & answers to get you started...

How do I receive information about my activities?

Check your email for messages from Xplorie (inbox and spam folders). If you do not see an email, don't worry, you can find it easily HERE; all you need is the confirmation info you received about your stay.

Once you book activities, you will receive digital tickets via email. Most tickets or vouchers will come from Xplorie, and a select few will come from the local activity provider. If you have any questions regarding ticket delivery, please contact our Guest Service Center. We are always happy to help!

Can I share my personal booking page link with the rest of my party?

Yes! The link can be easily shared with the rest of your party. Everyone staying at an Xplorie participating property has exclusive access to our service.

How can I cancel or reschedule an activity I have already booked?

Cancelation policies vary depending on the activity so always refer to the "Cancellation Policy" section of your activity details, either on your ticket email or on your booking page.

To modify or cancel, use the "Manage Your Order" link in your activity confirmation email or log in to your personal page.

For help, contact the Guest Service Center.

I have questions about an activity I want to book or have already booked?

The Xplorie Guest Service Center can answer any questions you may have regarding activities. You can email or call using the contact information above or the phone number included on your personal booking page.