Frequently Asked Questions

*See your activity concierge site for the most up to date version

1. Can I share this link?
Yes! The link can be shared with everyone in your party!

2. Do you have any tips before I call for redemptions?

• Yes! Mornings are usually busy, especially early in the week. Know your preferred activity day and requested time, but have alternatives available.
• Skip the wait on hold! Utilize our callback service, which will hold your place in line or you can email us at fun@xplorie.com and send us your name, phone number, and the property you are staying with, and a Destination Guide will reach out as soon as possible.
• The best times to call are Thursday – Sunday, 1:00 p.m. to 4:00 p.m. local time.

3. What are Exclusive Offers?
Exclusive offers are admissions and rentals that are not complimentary but are also bookable through Xplorie for your convenience.

4. Do I need to call in separately to book individual activities?
Destination Guides can book your activities for the same day or on different days, all in the same transaction.

5. Can anyone book activities through Xplorie?
Xplorie is an exclusive service for guests staying with participating properties.

6. If I need to cancel, who do I call?
You can call the same number you called to book your activity (click the book now button), and a Destination Guide will be happy to help you and explain any cancellation policies that may apply. Cancellation policies vary depending on the activity provider.

7. How will I receive my tickets?
All tickets are digital and will be received via email. Most tickets or vouchers will come from Xplorie, and there are a select few that will come by email from the local activity provider. If you have any questions regarding ticket delivery please use the book now button or chat button to speak to a Destination Guide.

Complimentary Offers:

1. Does everyone in our party get to go for free?
You receive one free admission to each of the offers listed under complimentary during your stay. Valid for short term stays.

2. Can I book my entire party through Xplorie?
Yes! We are happy and able to book your complimentary passes and any additional admissions when possible for your convenience. Some restrictions may apply to select activities.

3. Why do you ask for a credit card if I am only redeeming the complimentary offers?
The credit card is needed to hold and guarantee each activity reservation. The only way it would be subject to charge is if you do not show up and/or fail to cancel within the provided cancellation policy.

4. My son wants to redeem the complimentary admission, but he’s only 16 years old. Can he redeem it?
Due to liability reasons, you must be 18 years or older to redeem the complimentary offers.

5. If I buy an admission directly from an attraction, can you refund me for my complimentary admission?
We are not able to refund previously purchased admissions. In order to receive your complimentary tickets, you must redeem them through Xplorie.